My irritation is two fold. Since Weebly updated their site, I have had to update flash every time I wanted to upload a photo. This is true for all the computers I use. That's the first fold. The second fold is their help department also known as the let-us-tell-you-why-it's-you're-fault-guys. For whatever reason Weebly ignores trouble reports. Oddly enough, my last blog yapping about the woes of Weebly bugs resulted in a lot less bugs.
So, here's why I love Weebly. When it works, it's great. Here's what I love and hate about Weebly. If users (like me) blog about the troubles we have with the service, the corporate powers that be take notice and the issues get fixed. However, I dislike blogging about Weebly Woes. Finally, because I like to eat my cake too, can someone fix the auto save bug that makes it hard to edit blog titles? Maybe delay the auto save feature a second or something? I don't know. Thanks! Updates: 1/31/2014- Still having photo upload issues. Uninstalled/ reinstalled flash for the millionth time, cleared browser cash, and logged back into Weebly. Finally able upload a photo. Needless to say, this is a pain in the *. 2/09/2014- The bug with editing titles seems to have been fixed. However, I still can't upload photos without reinstalling flash. Fix it Weebly, I beg of you. 3/6/2014- I have un-installed and reinstalled flash halve a dozen times since I last posted about this issue. I finally emailed Weebly who has responded by confirming that Weebly doesn't work on Explorer. What? I use Firefox but I've had this issue on Chrome as well as other browsers. Anyway, so far their solution is: Weebly is not the problem, though perhaps using Chrome will solve the problem after I uninstall and reinstall the browser. Yes, their solution to my problem with having to uninstall/ reinstall flash is to uninstall/reinstall Chrome. 5/6/2014 The uploaded was working pretty good-- I've only reinstalled flash five times since I posted about this issue in March and seems to be primarily limited to Sexy Computer. Big Bertha hasn't had any problems since I purchased her three weeks ago after giving up on the <s>{work computer}</s> dinosaur. Can't really blame Weebly for the up-loader not working on that. A lot of things didn't work right on that computer. However, for the last two weeks I've been having up-loader failure on the desktop. I ignored it, worked around it, and finely sent an SOS. To be fair the SOS started with, I'm probably wasting my breath but.... Weebly responded with a copy and pasted message about Bit Defender. I stopped reading after, "Unfortunately, if the issue persists, you'll need to contact BitDefender's support for assistance." (I wonder if customer support is replaced with robots would the responses will be less robotic?) Three days later I got a chance to rank the helpfulness of this message. I replied like this: Bad Anyway the head of support offered to help. "Help included the following: we have millions of happy user; We offered to help you more at the end of our copy and pasted solution. ( I stopped reading the "solution" that didn't apply. My bad.) You didn't explain the issue clearly enough. (Or perhaps, support didn't read my issue , opting instead for copy and paste); You haven't contacted us about this issue since March. (Clue gun: When customers stop trying to get help, that means they feel like asking for it is pointless.) 8/11 2014 I have no major complaints against Weebly at this time. Photos are loading on every computer except my work computer. I like their new feature which allows users to drop photos into text, but I dislike that I can only drop one photo into a test box and thus must create multiple text boxes to get the picture text affect. There used to be a feature that allowed you to create columns. Now they have a "smart column feature" and I think it's "intelligence" is one reason you can only drop one photo into a text box. It creates a new column when you try to drop a second picture. Titles still auto-save any minute change. This makes editing the titles a bit like whack-a-mole. Often I just delete the title and retype a new one. However, it's better than it was so... small steps, I guess. Weebly does eventually fix the bugs. However, I think that bug fixes take longer than they should because they don't listen to average users. Comments are closed.
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