Pour Glenn has been having a bad time. His friends are like "you didn't really give yourself first prize in your own writing contest and then put in on your resume`? WTF man, who does that?" And Glen is like (talking to himself) "Man, what am I going to do. This is like getting caught with my hand in the cookie jar. I know, I'll complain to ICANN." And that's all he did.
Then I got some suspicious looking emails and was like (talking to my self), "Totally, a scam."
Bear said, "meow."
"I know, right?" And I hit delete.
Thankfully, one of these emails was still in my message box (and I remembered that particular suspicious email from all the others) because Weebbly was getting more confused by the minute and, as things turned out, poor tech support couldn't of fixed it anyway. I found this out by calling web.com. It seemed if the email originated from them, then hey, what's it going to hurt to call. What took Weebly days and days to get nowhere with took Web.com twenty- two minutes. Actually, I was on hold for twenty minutes, so it really only took them two minutes.
Then I had to go my weebly page, update my information, respond to the email Web.com sent. (Some of you who read my comments on their letter might of been thinking I was nit picking the we and the us, but if you understood that I need to email web.com from that... well, I just don't know.) For the sake of prosperity, I sent a photo of my housing contract (in Korean) and my job contract (in English and Korean) in case Glenn complains again.
Then I had to call them (not ICANN or WHOIS or Weebly, but web.com) again and let them know I sent the email so my site wouldn't get locked again. All this took about thirty minutes.
But a good story involving Weebly customer service wouldn't be complete without Weebly customer service. Tech support was kind enough to get back to me and let me know my site was working about an hour after web.com turned it back on. As I was reading "your site should be working now," I imaged the tech guy scratching is head at all the issue reports run up the flag pole.
I sent a response stating that it was only my educated guess, but weebly must be a reseller of web.com domains and that, customer service should be educated on this rather than sending tickets to tech support for issues that aren't technical. The tech support guy replied to say Weebly does buy their domains from register.com which is owned by web.com. He also sort of apologized. "I'm truly sorry that it took so long to figure this out for you." Yeah, that's totally not what happened. Also, I'm pretty sure my site would still be down if I hadn't called web. com. But, hey, I got six months free pro-services... I love free stuff =)
M.R. Jordan is a writer, editor, sporadic blogger, and lover of beer. Lives in South Korea with her two cats, Bear and Geumbi.
Bear (Gom in Korean) then (above) now (below)
Geumbi (Gold in English)... then (above) and now (below).