Me: Oh my God! When did that happen? Why didn't I get an email. Me: Oh, you mean I need to extend my service. I knew about that. I was waiting for payday. But why are you giving me a warning that it's currently suspended. Weebly: Currently suspended, expiring soon.. it's like you say tomato and I say tomato. Me: Really? Weebly: No, not really. Actually, our marketing team has decided to use scare tactics to get people to renew. Me: Really? Hows that working? Weebly: Soso. Siteground has created a page that tells our users this is a prefect time to change hosts. Me: I was thinking the same thing, but I'm going to wait until this ball of irritation passes and then decide.
Weebly: Hey now, we're just trying to prevent churn. (Churn is the rate users quit us.) Me: Head-desk, head-desk. Scene: Me writing awesome post about x, y, z because co-worker was busy and I'm ahead on my work. Co-worker suddenly appears at my desk. I hit the minimize button.
Me: Blah, blah, blah." Co-worker: Blah, blah, blah,. Me: x-ray craft this, script that, PowerPoint the other thing. Co-worker: x-ray craft this, script that, PowerPoint the other thing. More blah, blah, blah then lunch. Then more blah, blah, blah. Finally maximize Weebly. Continue post. Look over what I read and realize I need to hyphenate a word. Click at the spot, hit the hyphen key and get taken out of the editor. Me: *(^(*&()&(&%*$%%&*()!!!!!!! Weebly: You have to hit save dumass. Me: One, I forgot you stopped auto saving drafts. Two, why isn't there a way to save my progress without exiting the post? I hate the way save closes everything out, then I have to go back into my drafts folder and open it up again. Weebly: You shouldn't write your posts in Weebly. You should write it in Word... oh, wait there are copy and paste issues with Word. Make friend with Notepad. Me: (Hangs head in shame.) I've had five or six good posts deleted. Maybe more. Weebly: Then you should know better by now. Me: (Sighs and thinks of the wonderful 1500 blog post just eaten by Weebly idiosyncrasies.) Yes, sir. I will remember. Pour Glenn has been having a bad time. His friends are like "you didn't really give yourself first prize in your own writing contest and then put in on your resume`? WTF man, who does that?" And Glen is like (talking to himself) "Man, what am I going to do. This is like getting caught with my hand in the cookie jar. I know, I'll complain to ICANN." And that's all he did.
Then I got some suspicious looking emails and was like (talking to my self), "Totally, a scam." Bear said, "meow." "I know, right?" And I hit delete. Thankfully, one of these emails was still in my message box (and I remembered that particular suspicious email from all the others) because Weebbly was getting more confused by the minute and, as things turned out, poor tech support couldn't of fixed it anyway. I found this out by calling web.com. It seemed if the email originated from them, then hey, what's it going to hurt to call. What took Weebly days and days to get nowhere with took Web.com twenty- two minutes. Actually, I was on hold for twenty minutes, so it really only took them two minutes. Then I had to go my weebly page, update my information, respond to the email Web.com sent. (Some of you who read my comments on their letter might of been thinking I was nit picking the we and the us, but if you understood that I need to email web.com from that... well, I just don't know.) For the sake of prosperity, I sent a photo of my housing contract (in Korean) and my job contract (in English and Korean) in case Glenn complains again. Then I had to call them (not ICANN or WHOIS or Weebly, but web.com) again and let them know I sent the email so my site wouldn't get locked again. All this took about thirty minutes. But a good story involving Weebly customer service wouldn't be complete without Weebly customer service. Tech support was kind enough to get back to me and let me know my site was working about an hour after web.com turned it back on. As I was reading "your site should be working now," I imaged the tech guy scratching is head at all the issue reports run up the flag pole. I sent a response stating that it was only my educated guess, but weebly must be a reseller of web.com domains and that, customer service should be educated on this rather than sending tickets to tech support for issues that aren't technical. The tech support guy replied to say Weebly does buy their domains from register.com which is owned by web.com. He also sort of apologized. "I'm truly sorry that it took so long to figure this out for you." Yeah, that's totally not what happened. Also, I'm pretty sure my site would still be down if I hadn't called web. com. But, hey, I got six months free pro-services... I love free stuff =) Weebly is absolutely perplexed by my site being down. As I was talking with the rep who promised my site would be back up, I remembered three scam emails I had received threatening to take down my site if I didn't provide my personal information. The representative of Weebly did say that WHOIS is some kind of governing body of the interment. I'd never heard that before so I was like "huh?" Anyway, here is most of the email I was sent. My comments are in blue. Dear Registrant, (Omg, how did they know I go by Registrant? Okay, lets repeat with a little less sarcasm. If this is a real thing, Registrant could apply to a lot of people. Vague wording is a scam clue.) Your domain registration (I have a couple of domains through weebly so again, this smelled of a scam.) has been tentatively scheduled for deactivation on 01-15-2015. (I trusted if this were true, Weebly would contact me directly) Please note, we’ve (Who is we? Vague, official sounding language is common in scams) attempted to you reach you via telephone to discuss this matter . Please read below for more information regarding your domain registration rights and responsibilities. It has been It has been brought to our attention that some or all of the information associated with your domain registration is outdated or incorrect (This happens to be true... for a lot of reasons but mostly because I move back and forth between South Korea and the USA. Weebly has my credit card information and hasn't requested I update anything. Basically, I figured if there was an issue, Weebly would let me know.) These types of complaints are brought to our attention in one of two ways:
If you have any questions regarding the ICANN policy, please see the following or you can view the entire ICANN Registrar Agreement via: http://www.icann.org/registrars/ra-agreement-17may01.htm
3.7.7.1 The Registered Name Holder shall provide to Registrar accurate and reliable contact details and promptly correct and update them during the term of the Registered Name registration, including: the full name, postal address, e-mail address, voice telephone number, and fax number if available of the Registered Name Holder; name of authorized person for contact purposes in the case of an Registered Name Holder that is an organization, association, or corporation; and the data elements listed in Subsections 3.3.1.2, 3.3.1.7 and 3.3.1.8. (Since my site went down, I'm taking you guys seriously but I'm still confused about what ICANN is. I searched you guys through Google and looked at your website... My neighbor found my on floor. After a cup of strong coffee, I searched Google with "Can ICANN shut down my site?"which turned up no results. I also searched "ICANN + WHOIS", "who is WHOIS", "Who are we?" and "Who are they". Have you ever had a national identity crisis during a website outage? Well I have. Can you please had a link, "Site not working? Here's how to fix it." Also, can you communicate with Weebly, because they're even more clueless than me. We've tried updating my personal information but can't. Actually, I tried to update a long time ago, but as I've mentioned, I live and work in South Korea and I'm just used things being USA centric.) Please check your records, update the WHOIS contact information (How do I do that?) and contact us to confirm this information is up to date as soon as possible (Us is ICANN???). Otherwise, we may be required to suspend the subject domain registration and/or associated website. ( You can't talk with Weebly or WHOIS? You guys are on your way to functioning like a government entity.) You will need to log your Account Manager to review and update your contact information. In order to update your WHOIS database information, please have your User ID and password ready (Before my site went down, this wreaked of a scammer trying to get my password and user name and I was like nuhu. And now that I'm pretty sure you're behind my site going down, I'm just mad. Who are you that you can just turn off my site? Why didn't you contact Weebly? Why doesn't Google know about this kind of email? ) and follow the instructions via the he link below: ('cus scam emails never ask targets to do that. Sigh. Also the link is at the very bottom under all the other links. It takes me to ICANN who sends me to WHOIS who sends me back to Weebly. I don't know when my site will be back up or if it ever will, and I still don't know who ICANN is or how they're linked with WHOIS or why I'm getting emails from web.com.)
My irritation is two fold. Since Weebly updated their site, I have had to update flash every time I wanted to upload a photo. This is true for all the computers I use. That's the first fold. The second fold is their help department also known as the let-us-tell-you-why-it's-you're-fault-guys. For whatever reason Weebly ignores trouble reports. Oddly enough, my last blog yapping about the woes of Weebly bugs resulted in a lot less bugs.
So, here's why I love Weebly. When it works, it's great. Here's what I love and hate about Weebly. If users (like me) blog about the troubles we have with the service, the corporate powers that be take notice and the issues get fixed. However, I dislike blogging about Weebly Woes. Finally, because I like to eat my cake too, can someone fix the auto save bug that makes it hard to edit blog titles? Maybe delay the auto save feature a second or something? I don't know. Thanks! Updates: 1/31/2014- Still having photo upload issues. Uninstalled/ reinstalled flash for the millionth time, cleared browser cash, and logged back into Weebly. Finally able upload a photo. Needless to say, this is a pain in the *. 2/09/2014- The bug with editing titles seems to have been fixed. However, I still can't upload photos without reinstalling flash. Fix it Weebly, I beg of you. 3/6/2014- I have un-installed and reinstalled flash halve a dozen times since I last posted about this issue. I finally emailed Weebly who has responded by confirming that Weebly doesn't work on Explorer. What? I use Firefox but I've had this issue on Chrome as well as other browsers. Anyway, so far their solution is: Weebly is not the problem, though perhaps using Chrome will solve the problem after I uninstall and reinstall the browser. Yes, their solution to my problem with having to uninstall/ reinstall flash is to uninstall/reinstall Chrome. 5/6/2014 The uploaded was working pretty good-- I've only reinstalled flash five times since I posted about this issue in March and seems to be primarily limited to Sexy Computer. Big Bertha hasn't had any problems since I purchased her three weeks ago after giving up on the <s>{work computer}</s> dinosaur. Can't really blame Weebly for the up-loader not working on that. A lot of things didn't work right on that computer. However, for the last two weeks I've been having up-loader failure on the desktop. I ignored it, worked around it, and finely sent an SOS. To be fair the SOS started with, I'm probably wasting my breath but.... Weebly responded with a copy and pasted message about Bit Defender. I stopped reading after, "Unfortunately, if the issue persists, you'll need to contact BitDefender's support for assistance." (I wonder if customer support is replaced with robots would the responses will be less robotic?) Three days later I got a chance to rank the helpfulness of this message. I replied like this: Bad Anyway the head of support offered to help. "Help included the following: we have millions of happy user; We offered to help you more at the end of our copy and pasted solution. ( I stopped reading the "solution" that didn't apply. My bad.) You didn't explain the issue clearly enough. (Or perhaps, support didn't read my issue , opting instead for copy and paste); You haven't contacted us about this issue since March. (Clue gun: When customers stop trying to get help, that means they feel like asking for it is pointless.) 8/11 2014 I have no major complaints against Weebly at this time. Photos are loading on every computer except my work computer. I like their new feature which allows users to drop photos into text, but I dislike that I can only drop one photo into a test box and thus must create multiple text boxes to get the picture text affect. There used to be a feature that allowed you to create columns. Now they have a "smart column feature" and I think it's "intelligence" is one reason you can only drop one photo into a text box. It creates a new column when you try to drop a second picture. Titles still auto-save any minute change. This makes editing the titles a bit like whack-a-mole. Often I just delete the title and retype a new one. However, it's better than it was so... small steps, I guess. Weebly does eventually fix the bugs. However, I think that bug fixes take longer than they should because they don't listen to average users. |
Categories
All
Archives
May 2022
|