Pour Glenn has been having a bad time. His friends are like "you didn't really give yourself first prize in your own writing contest and then put in on your resume`? WTF man, who does that?" And Glen is like (talking to himself) "Man, what am I going to do. This is like getting caught with my hand in the cookie jar. I know, I'll complain to ICANN." And that's all he did.
Then I got some suspicious looking emails and was like (talking to my self), "Totally, a scam."
Bear said, "meow."
"I know, right?" And I hit delete.
Thankfully, one of these emails was still in my message box (and I remembered that particular suspicious email from all the others) because Weebbly was getting more confused by the minute and, as things turned out, poor tech support couldn't of fixed it anyway. I found this out by calling web.com. It seemed if the email originated from them, then hey, what's it going to hurt to call. What took Weebly days and days to get nowhere with took Web.com twenty- two minutes. Actually, I was on hold for twenty minutes, so it really only took them two minutes.
Then I had to go my weebly page, update my information, respond to the email Web.com sent. (Some of you who read my comments on their letter might of been thinking I was nit picking the we and the us, but if you understood that I need to email web.com from that... well, I just don't know.) For the sake of prosperity, I sent a photo of my housing contract (in Korean) and my job contract (in English and Korean) in case Glenn complains again.
Then I had to call them (not ICANN or WHOIS or Weebly, but web.com) again and let them know I sent the email so my site wouldn't get locked again. All this took about thirty minutes.
But a good story involving Weebly customer service wouldn't be complete without Weebly customer service. Tech support was kind enough to get back to me and let me know my site was working about an hour after web.com turned it back on. As I was reading "your site should be working now," I imaged the tech guy scratching is head at all the issue reports run up the flag pole.
I sent a response stating that it was only my educated guess, but weebly must be a reseller of web.com domains and that, customer service should be educated on this rather than sending tickets to tech support for issues that aren't technical. The tech support guy replied to say Weebly does buy their domains from register.com which is owned by web.com. He also sort of apologized. "I'm truly sorry that it took so long to figure this out for you." Yeah, that's totally not what happened. Also, I'm pretty sure my site would still be down if I hadn't called web. com. But, hey, I got six months free pro-services... I love free stuff =)
Copied from mr-jordan.net.weebly.com: The scam email that predicted my site going down and why I ignored it: clue gund for ICANN and WHOIS: also, why is web.com sending me emails?
Weebly is absolutely perplexed by my site being down. As I was talking with the rep who promised my site would be back up, I remembered three scam emails I had received threatening to take down my site if I didn't provide my personal information. The representative of Weebly did say that WHOIS is some kind of governing body of the interment. I'd never heard that before so I was like "huh?"
Anyway, here is most of the email I was sent. My comments are in blue.
Dear Registrant, (Omg, how did they know I go by Registrant? Okay, lets repeat with a little less sarcasm. If this is a real thing, Registrant could apply to a lot of people. Vague wording is a scam clue.)
Your domain registration (I have a couple of domains through weebly so again, this smelled of a scam.) has been tentatively scheduled for deactivation on 01-15-2015. (I trusted if this were true, Weebly would contact me directly) Please note, we’ve (Who is we? Vague, official sounding language is common in scams) attempted to you reach you via telephone to discuss this matter . Please read below for more information regarding your domain registration rights and responsibilities.
It has been It has been brought to our attention that some or all of the information associated with your domain registration is outdated or incorrect (This happens to be true... for a lot of reasons but mostly because I move back and forth between South Korea and the USA. Weebly has my credit card information and hasn't requested I update anything. Basically, I figured if there was an issue, Weebly would let me know.) These types of complaints are brought to our attention in one of two ways:
If you have any questions regarding the ICANN policy, please see the following or you can view the entire ICANN Registrar Agreement via: http://www.icann.org/registrars/ra-agreement-17may01.htm
188.8.131.52 The Registered Name Holder shall provide to Registrar accurate and reliable contact details and promptly correct and update them during the term of the Registered Name registration, including: the full name, postal address, e-mail address, voice telephone number, and fax number if available of the Registered Name Holder; name of authorized person for contact purposes in the case of an Registered Name Holder that is an organization, association, or corporation; and the data elements listed in Subsections 184.108.40.206, 220.127.116.11 and 18.104.22.168. (Since my site went down, I'm taking you guys seriously but I'm still confused about what ICANN is. I searched you guys through Google and looked at your website... My neighbor found my on floor.
After a cup of strong coffee, I searched Google with "Can ICANN shut down my site?"which turned up no results. I also searched "ICANN + WHOIS", "who is WHOIS", "Who are we?" and "Who are they". Have you ever had a national identity crisis during a website outage? Well I have. Can you please had a link, "Site not working? Here's how to fix it."
Also, can you communicate with Weebly, because they're even more clueless than me. We've tried updating my personal information but can't. Actually, I tried to update a long time ago, but as I've mentioned, I live and work in South Korea and I'm just used things being USA centric.)
Please check your records, update the WHOIS contact information (How do I do that?) and contact us to confirm this information is up to date as soon as possible (Us is ICANN???). Otherwise, we may be required to suspend the subject domain registration and/or associated website. ( You can't talk with Weebly or WHOIS? You guys are on your way to functioning like a government entity.)
You will need to log your Account Manager to review and update your contact information. In order to update your WHOIS database information, please have your User ID and password ready (Before my site went down, this wreaked of a scammer trying to get my password and user name and I was like nuhu. And now that I'm pretty sure you're behind my site going down, I'm just mad. Who are you that you can just turn off my site? Why didn't you contact Weebly? Why doesn't Google know about this kind of email? ) and follow the instructions via the he link below: ('cus scam emails never ask targets to do that. Sigh. Also the link is at the very bottom under all the other links. It takes me to ICANN who sends me to WHOIS who sends me back to Weebly. I don't know when my site will be back up or if it ever will, and I still don't know who ICANN is or how they're linked with WHOIS or why I'm getting emails from web.com.)
My website www.mr-jordan.net returns "server not found." Based on a sudden drop in stats on January 15th (I didn't immediately notice the problem) my site has been down ten days and counting.
I immediately messaged Weebly-- that message has yet to receive a reply. The next day I had a live chat with someone who said he didn't know what was going on and would run it up the flag pole. I've been awaiting a response from "the flag" pole but haven't even gotten "we're working on it." And of course "We're sorry your site is down," is not in the stars.
In the meantime, I was able to duplicate my site. But none of my blog posts were transferred. I feel very frustrated and I'm a little surprised that Weebly is not alarmed by my site being down for so long. Down time is big deal in site hosting. I feel like this issue has been put in cue with other things like photos not working.
Since it's been down so long, I might start copying blog posts over here, but that's a lot of work and I don't know. I haven't been blogging as much these days. Anyway my current site is paid for until mid 2016. One would hope that Weebly will fix the issues before then=)
M.R. Jordan is a writer, editor, sporadic blogger, and lover of beer. Lives in South Korea with her two cats, Bear and Geumbi.
Bear (Gom in Korean) then (above) now (below)
Geumbi (Gold in English)... then (above) and now (below).